Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by nego77 through our website (https://nego77.cam), mobile applications, customer service channels, and any other platforms or services we operate. This policy covers data collected from Indonesian residents who register accounts, place bets, play casino games, or otherwise interact with nego77 services.

nego77 operates as a data controller with respect to the personal information we collect and process. We are committed to complying with applicable data protection laws and regulations, including Indonesian privacy legislation and international data protection standards where applicable. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with nego77, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification.
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted format), and security questions for account protection.
• Verification Documents: Copies of Indonesian National ID (KTP), passport, driver's license, utility bills, bank statements, selfie photographs, and other documents submitted for Know Your Customer (KYC) verification.
• Financial Information: Bank account numbers, e-wallet account details (OVO, DANA, GoPay, ShopeePay), payment card information (if applicable), transaction history, deposit and withdrawal records.
• Communication Records: Contents of emails, live chat conversations, WhatsApp messages, and other communications with nego77 customer support.

2.2 Information Collected Automatically

When you access nego77 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information.
• Connection Data: IP address, internet service provider, connection type, geolocation data (city/region level), time zone settings.
• Usage Data: Pages visited, games played, bets placed, time spent on platform, click patterns, navigation paths, referral sources, search queries within the site.
• Transaction Data: Bet amounts, win/loss records, bonus claims, deposit/withdrawal timestamps, payment method selections, transaction success/failure status.
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as detailed in our Cookie Policy.

2.3 Information from Third Parties

nego77 may receive information about you from third-party sources including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) provide transaction verification and fraud prevention data.
• Identity Verification Services: Third-party identity verification and KYC service providers who help us verify your identity and prevent fraud.
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) provide game session data and responsible gaming indicators.
• Marketing Partners: Affiliate networks and marketing partners who refer players to nego77 may provide referral source data.

3. How We Use Your Information

3.1 Account Management and Service Delivery

nego77 uses your personal information to:

• Create, maintain, and secure your player account.
• Verify your identity and age to comply with legal requirements (21+ age restriction).
• Process deposits, withdrawals, and other financial transactions.
• Provide access to casino games, sports betting markets, and live dealer services.
• Calculate winnings, settle bets, and manage your account balance.
• Apply bonuses, promotions, and loyalty program rewards.
• Respond to customer service inquiries and resolve disputes.

3.2 Legal and Regulatory Compliance

We process personal data to comply with legal obligations including:

• Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Responsible gaming monitoring and intervention requirements.
• Tax reporting and record-keeping obligations.
• Fraud prevention, detection, and investigation.
• Regulatory reporting to gaming authorities and law enforcement when legally required.
• Dispute resolution and litigation proceedings.

3.3 Marketing and Communications

With your consent, nego77 may use your contact information to:

• Send promotional emails about new games, bonuses, and special offers.
• Deliver personalized recommendations based on your gaming preferences.
• Notify you about VIP program benefits and exclusive tournaments.
• Send transactional emails regarding deposits, withdrawals, and account changes.
• Conduct market research surveys to improve our services.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification preferences, or contacting customer support.

3.4 Platform Improvement and Analytics

nego77 analyzes usage data to:

• Improve website functionality, navigation, and user experience.
• Develop new features and gaming products based on player preferences.
• Optimize platform performance, loading speeds, and stability.
• Identify and fix technical issues, bugs, and security vulnerabilities.
• Generate aggregated, anonymized statistics about player behavior and preferences.

3.5 Security and Fraud Prevention

We use personal data and technical information to:

• Detect and prevent fraudulent transactions, money laundering, and identity theft.
• Monitor for collusion, bonus abuse, and violations of Terms & Conditions.
• Implement account security measures including login verification and suspicious activity alerts.
• Protect against cyberattacks, unauthorized access, and data breaches.
• Maintain audit trails for security investigations and regulatory reviews.

4. Legal Basis for Processing

nego77 processes personal data based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions and provide gaming services you requested.
• Legal Obligation: Processing required to comply with Indonesian law, gaming regulations, KYC/AML requirements, and tax obligations.
• Legitimate Interest: Processing necessary for fraud prevention, security, platform improvement, and business operations, balanced against your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or using certain optional features.

5. How We Share Your Information

5.1 Service Providers

nego77 shares personal data with trusted third-party service providers who perform functions on our behalf:

• Payment Processors: Banks and e-wallet providers process deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: Software companies (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, etc.) deliver games and record gaming sessions.
• Identity Verification: Third-party KYC and identity verification services validate documents and prevent fraud.
• Cloud Hosting: Cloud infrastructure providers store data securely on servers located in secure data centers.
• Customer Service: Support software providers enable live chat, email ticketing, and communication management.
• Marketing Services: Email service providers, analytics platforms, and affiliate tracking systems (only with your consent).

All service providers are contractually bound to protect your data and use it only for specified purposes. We conduct due diligence to ensure they maintain adequate security standards.

5.2 Legal and Regulatory Authorities

nego77 may disclose personal information to government agencies, regulatory bodies, and law enforcement when:

• Required by Indonesian law or valid legal process (court order, subpoena, warrant).
• Necessary to comply with gaming license requirements and regulatory investigations.
• Requested by tax authorities for tax compliance purposes.
• Needed to investigate suspected fraud, money laundering, or criminal activity.
• Essential to protect nego77's legal rights or defend against legal claims.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, personal data may be transferred to the successor entity as part of the business transaction. Affected players will be notified, and the new entity will be bound by this Privacy Policy or provide notice of policy changes.

5.4 Information We Do Not Share

nego77 does not sell, rent, or trade personal information to third parties for their marketing purposes. We do not share player data with advertisers, data brokers, or unrelated companies. Aggregated, anonymized statistics that cannot identify individuals may be shared for research or business purposes.

6. Data Security Measures

nego77 implements comprehensive security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions use 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, payment details) is encrypted using industry-standard algorithms.
• Access Controls: Personal data access is restricted to authorized personnel on a need-to-know basis. Multi-factor authentication required for administrative access.
• Network Security: Firewalls, intrusion detection systems, and DDoS protection secure our infrastructure. Regular security audits and penetration testing identify vulnerabilities.
• Secure Data Centers: Data stored in ISO 27001 certified facilities with physical security, redundancy, and disaster recovery capabilities.
• Employee Training: Staff undergo regular privacy and security training. Confidentiality agreements bind all employees and contractors.
• Monitoring: 24/7 security monitoring detects and responds to suspicious activity and potential breaches.

While we employ robust security measures, no online system is completely immune to security risks. In the unlikely event of a data breach affecting your personal information, nego77 will notify you and relevant authorities as required by law.

7. Data Retention

nego77 retains personal data for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Active Accounts: Data retained while account remains active plus 12 months after last login.
• Closed Accounts: Core account data retained for 5 years after account closure to comply with financial record-keeping requirements and handle disputes.
• Transaction Records: Deposit, withdrawal, and betting records retained for 7 years to meet tax and anti-money laundering obligations.
• KYC Documents: Verification documents retained for 5 years after account closure as required by regulations.
• Marketing Data: Deleted within 2 years of opt-out or when no longer needed for legitimate purposes.
• Communication Records: Customer service conversations retained for 3 years for quality assurance and dispute resolution.

After applicable retention periods expire, personal data is securely deleted or anonymized. You may request early deletion subject to our legal and regulatory obligations.

8. Your Privacy Rights

Indonesian residents using nego77 services have the following privacy rights:

8.1 Right to Access

You may request a copy of the personal information nego77 holds about you. We will provide this information in a commonly used electronic format within 30 days of your verified request.

8.2 Right to Rectification

You may update or correct inaccurate personal information through your account settings or by contacting customer support. We will verify your identity before making changes to sensitive information.

8.3 Right to Erasure

You may request deletion of your personal data subject to legal retention requirements. Some data must be retained to comply with financial, tax, and anti-money laundering laws. After required retention periods, data will be permanently deleted.

8.4 Right to Restrict Processing

You may request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of disputed information.

8.5 Right to Data Portability

You may request a machine-readable copy of personal data you provided for transfer to another service provider where technically feasible.

8.6 Right to Object

You may object to processing based on legitimate interests or for marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

Exercising Your Rights: To exercise any of these rights, contact nego77 customer support via email at [email protected], live chat, or in-app messaging. We will respond within 30 days after verifying your identity.

9. Cookies and Tracking Technologies

nego77 uses cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and recognize returning users.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, account login, and security features.
• Performance Cookies: Collect anonymous data about how users interact with our site to improve performance.
• Functionality Cookies: Remember your preferences, language settings, and game favorites.
• Marketing Cookies: Track conversion from marketing campaigns and deliver personalized recommendations (only with consent).

You may manage cookie preferences through your browser settings. Blocking essential cookies may affect platform functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

10. International Data Transfers

nego77 primarily stores and processes data within secure facilities appropriate for serving Indonesian players. Some service providers may process data in other jurisdictions. When data is transferred internationally, we ensure adequate protection through:

• Contractual data protection clauses that meet international standards.
• Service providers certified under recognized data protection frameworks.
• Technical and organizational measures ensuring equivalent protection.

11. Children's Privacy

nego77 services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under 21. Our age verification processes during registration and KYC verification enforce this requirement. If we discover that personal data has been collected from someone under 21, we will immediately delete that information and close the account. Parents or guardians who believe their child has provided information to nego77 should contact us immediately.

12. Changes to This Privacy Policy

nego77 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to registered users.
• Prominent notice on the nego77 homepage and account dashboard.
• In-app notifications upon next login.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of nego77 services after changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or how nego77 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the nego77 platform
• WhatsApp: Available during business hours (09:00-21:00 WIB)
• In-App Messaging: Secure communication through your account dashboard

We will investigate all privacy inquiries and complaints and respond within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in Indonesia.